FAQs: Making payments for submissions

May 15, 2020

Thank you all for your continued support and patience as the Department is in the process of transitioning to our new paperless system, EnerGov, which has changed a number of processes and various workflows. This hasn’t always been easy – especially on you, some of our most valued stakeholders – but without your continued support, this wouldn’t be possible.

We are pleased to inform you that we have reached a level of confidence with the new invoicing system and as such are officially moving away from our historical form of receipting. The “pink receipts” will no longer be issued by the Department effective immediately. N.B. The only exceptions to this new protocol are for any payments made for Elevators and Condo Registrations.

Q. What payment methods are accepted?
A. The invoices outline how payments are to be made and provide additional information, or directions, to follow relative to the payment method used. The preferred method of making a payment, however, is through an online transfer to our HSBC account.

Q. How can I be assured that my payment will be recognized on the HSBC transaction list?
A. It is extremely important to reference the invoice number on the beneficiary line. Additional information such as client name and/or application reference number is also helpful.

Q. At what point in the process am I required to pay for my submission?
A. All applications should be submitted prior to making any payments. Once submissions have been received by the Department, an invoice will be issued which will include a deadline for payment (typically 10 business days). It is important that payment is made on time or, if this is not possible, communication is made with the Department, otherwise the application will be rejected.

Q. Are there any risks if I make a payment prior to receiving an invoice?
A. We strongly discourage payments being made prior to receiving an invoice. Payments made without invoices run the risk of not paying the correct fee and/or having their application rejected if it does not pass the vetting stage, in which case a refund will not be issued.

Q. I have some blank receipts that I had collected from the Front Desk – will you still accept those?
A. Kindly refrain from making any new payments on these old slips if you do have any of them in your possession (throw them out). Only payments made prior to April 1, 2020 will be accepted over the counter. Any payments made from this date forward ordinarily will not be honored and any requested reimbursements will be made in exceptional circumstances only.

Letters of objection and/or representation should be emailed to planningfrontdesk@gov.bm referencing the PLAN or SUB number in the subject line.

Dame Lois Browne-Evans Building, 5th Floor, 58 Court Street Hamilton, HM12, Bermuda

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Please be advised that the Dept of Planning is currently experiencing staffing shortages and asks customers to bear with us as we endeavour to deliver our services.