Customer Self Service (CSS)

In January 2020, the Department of Planning implemented paperless applications with EnerGov, an information management system developed by Tyler Technologies

The Customer Self Service (CSS) is an online self-service portal, offering a convenient way to submit applications, schedule inspections and view documentation. The CSS provides online tools for effective communication throughout the application process.  

Need help? Email

CSS Home Page

Login or Register a New Account


Search Public Records for Permits and Plans


Application Assistant for Permits and Plans


View the Planning Zones and search for public records by address or parcel number

Frequently Asked Questions

Please view our video below or read our guide to ‘How to Register a CSS Account’

Need help? Email

It is our Department’s mandate to ensure that you, the Applicant, are kept properly informed throughout your application process. 

By registering your CSS account, you are providing us with your correct contact details. 

Let your Agent do all the work, but know that you will have the same access to your application details as your Agent, via your own CSS account. 

Search for existing Planning and Permit applications

View the details and documentation regarding existing Planning Applications

Apply for Planning Permission and Building Permits

Explore the map to see what is happening in your neighbourhood

Request an Inspection

Print permits and invoices

Any available drawings and documents attached to a Planning or Permit application, can be found in the ‘Attachments’ section of that application. 

Use the ‘Search’ function to find the application you are looking for. You may get multiple search results so find the highlighted Plan Number that matches what you’re looking for and click on the number to open it. 

Then select ‘Attachments’ to see the available documents. Click on the file name to download and view the attachment.

When logged into your CSS account a ‘My Work’ tab appears on the toolbar. 

This area is designed to display all of the Invoices, Permits, Plans and Inspections that you are linked to. 

There is also a ‘Request Inspections’ section, which will list all of the available inspections that you can request, for any of the applications you are linked to. 

However, the display filter by default only shows applications that have been ‘Updated’ in the ‘Last 120 days’. 

If there has been no recent activity or updates to a particular application for longer that 120 days, it will not appear on that list. 

The filter also applies to the Search field within the ‘My Work’ page (not the main Search of the CSS). So it’s possible to put an application number in that Search and not get any results because there hasn’t been any recent activity, not because you don’t have access. 

You can adjust the display filter by changing any of the three available dropdown lists. 

Otherwise, sometimes it is just easier to use the main ‘Search’ feature of the CSS to find the application you are looking for. 

As long as you remain signed in, you will have access to the additional information for that application, that the general public may not have access to. 

Still not seeing the additional information or attachments? Contact the Front Desk team at 

If you have forgotten your password or you simply what to change your password, please first log out of your account. 


Then go back to the Log In page. 

Find the option that says “Forgot your password?”

Click on ‘Reset it’

You’ll be directed to a page to enter your email address. **Please make sure you enter the same email address that was used to register your CSS account. 

Click Submit. 

An email will be sent with a link to reset your password. 

Click on the link in the email you receive to then reset your password. 

Please register a new CSS account using your new email address. 

Then email and ask to have your previous account merged with your new account. Please provide the email address of your previous account. 

This will ensure you maintain access to your existing applications via your new account. 


Letters of objection and/or representation should be emailed to referencing the PLAN or SUB number in the subject line.

Dame Lois Browne-Evans Building, 5th Floor, 58 Court Street Hamilton, HM12, Bermuda

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