CSS - Customer Self Service

In January 2020, the Department of Planning implemented paperless applications with EnerGov, an information management system developed by Tyler Technologies

The Customer Self Service (CSS) provides online tools for effective communication throughout the application process.  

Need help? Email csshelp@gov.bm

Shine the light on your Planning Application

Wondering what is happening with your application?

Log into your CSS account to find out!

You have 24/7 access to all the details of your application. 

Have questions? We’re here to help! Call us at 297 7756 or email planningfrondesk@gov.bm.

What you can do with the CSS?

Search for existing Planning and Permit applications

View the details and documentation regarding existing Planning Applications

Apply for Planning Permission and Building Permits

Explore the map to see what is happening in your neighbourhood

Request an Inspection

Make Payments

Print permits and invoices

I’m using an Agent.

Why do I need to register a CSS account?

It is our responsibility to ensure that you, the Applicant, are kept properly informed throughout your application process.

The CSS is how we achieve that!

By registering your CSS account, you are providing us with your correct contact details. 

Your Agent can then submit your application for you and you will have the same access to your application details as your Agent does, via your own CSS account. 

To help you navigate the CSS, we have created the following User Guides and short tutorial videos on the basic CSS function:

  1. Searching on the CSS
  2. View Planning Application Documents
  3. How to Apply
  4. Explore the Map
  5. How to Request an Inspection
  • Explain Templates vs Drafts
  • What to try if an attachment isn’t uploading
  •  Explain Sub Records
  • Payments
  • Calendar
  • Page for Agents – explaining why they should ask their clients to register a CSS account

Letters of objection and/or representation should be emailed to planningfrontdesk@gov.bm referencing the PLAN or SUB number in the subject line.

Dame Lois Browne-Evans Building, 5th Floor, 58 Court Street Hamilton, HM12, Bermuda

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