How to Create a New Customer Self Service (CSS) Account
Step 1
Open the CSS home page and click on ‘Login or Register’.
Step 2
Click on ‘Create an account’
Step 3
Enter the required contact information, including email, first name and last name. It’s also recommended you include a mobile phone number, but it is not required.
Create a password that meets the listed password requirements.
Click ‘Sign Up’
Step 4
You will receive an email, like the one below, from Community Access Identify (noreply@identity.tylerportico.com), with a verification code.
**If you do NOT receive the email, please check your Junk/Spam folder
Enter the code into the field provided.
Click ‘Verify’.
Step 5
*This is optional
For additional security, you have the option to set up an additional authentication process, using the options provided.
If you prefer not to use any of those methods, you can just click Continue.
Done!
Logging Back Into Your CSS Account
To log back into your account, simply click on ‘Login or Register’ on the CSS home page.
Enter your email address and then click ‘Next’
You will initially be given the option to select ‘Email’ or ‘Password’
If you select EMAIL, this gives you the option to have a verification email sent to you.
To proceed, click ‘Send me an email’
You will receive an email with a verification code, to enter into the field provided.
*If you do NOT want to use this method, you can click ‘Verify with something else’ and it will take you back to the previous step.
If you select PASSWORD, this gives you the option to enter your password.
Then click ‘Verify’
*If you do NOT want to use this method, you can click ‘Verify with something else’ and it will take you back to the previous step.
Done!
You know that you are logged into your account when you see your name at the top right of the page and the top menu changes to show ‘Invoice and Inspections’ and ‘My Work’
Still having trouble?
Email us at csshelp@gov.bm or call 297 7756
Letters of objection and/or representation should be emailed to planningfrontdesk@gov.bm referencing the PLAN or SUB number in the subject line.