Our Customer Self-Service (CSS) portal recently underwent an update, whereby the system was moved to cloud hosted servers.

As part of the update, we have introduced Community Access. This is a universal authentication (sign-in) system, developed by Tyler Technologies, to create a single login account for access to their wide range of applications.

As a result, all existing CSS users will need to create a Community Access profile, to access their existing account. 

Community Access login is modernized to improve security and allows for more login options. (eg. Google, Apple, Microsoft)

CSS LOGIN AND REGISTRATION

STEP 1

Open the CSS home page and click on ‘Login or Register’. 

STEP 2

Click on ‘Create an account’

This is how you create your Community Access profile to access your existing account.

You will only have to do this once. 

STEP 3

MAKE SURE YOU ENTER THE SAME EMAIL ADDRESS YOU USED TO REGISTER YOUR EXISTING CSS ACCOUNT

This will ensure that this new login profile syncs with your existing account. 

Enter the required contact information, including email, first name, last name. It’s also recommended you include a mobile phone number, but it is not required. 

Create a password that meets the listed password requirements.

*You can just use your existing CSS account password if preferred. 

Click on the Sign Up button when finished.

STEP 4

You will receive an email from Community Access Identify (noreply@identity.tylerportico.com), with a verification code.

Enter the code into the field provided.

STEP 5

*This is optional

For additional security, you have the option to set up an additional authentication process, using the options provided. 

If you prefer not to use any of those methods, you can just click Continue. 

STEP 6

If you are directed to additional Registration pages, click ‘Continue’ and confirm the information is correct.

Done!